Terms and Conditions & Privacy Policy

TERMS AND CONDITIONS:

1.1. These are the terms and conditions on which we supply products and services to you whether it is as Repair not Replace Limited directly or as a franchisee. At present there are no franchisees and all repairs are conducted by Repair Not Replace Ltd. By booking a repair, or purchasing a product from us or other service, you agree to these terms and conditions. As soon as you give us a device you have accepted these terms and conditions. You agree to your data that you provided when booking with us to be passed to our franchisees if applicable who may conduct your repair or supply services and to our booking software provider – Acuity Scheduling.

1.2. You may have different rights if you are a business to a consumer. You are a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession.)

1.3. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.1. Repair not Replace Limited is a company registered in England and Wales. Our company registration number is 09359420 and our registered office is at Finance House, 522 Uxbridge Road, Pinner, Middlesex HA5 3PU.

2.2. How to contact us. You can contact us by telephone on 01604 385100 or by text 078 5858 6868 or by writing to us at info@repairnotreplace.co.uk or at 2 Malvern Close, Wellingborough, Northamptonshire NN8 2RU. We will act as an intermediary for any franchisees and customers.

2.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.1. Our acceptance of your order will take place when we either email you acceptance (if you provide an email address) or when you make the booking online or over the telephone, at which point a contract will come into existence between you and us. Both sides can cancel this contract up to 2 hours before the appointed time. You then agree that Repair not Replace can carry out a repair on your device. You also agree to pay the full cost of this repair, the price for which is published on our website or in an email or message sent to you by us (including from our booking software.)

3.2. If we are unable to accept your order, we will inform you of this in writing or via text or telephone and will not charge you for the product. This might be because the product or parts are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or weather or illness.

3.3. Our website is solely for the promotion of our products in the UK.

3.4. You can amend and cancel your order or make changes up to 2 hours before the appointment time. All parts remain the property of Repair Not Replace until paid for in full. All parts taken off your device may be returned to you or kept by Repair Not Replace at is discretion.

3.4.1 Business Customers: If 3 or more repairs are booked and then the work is cancelled with less than 48 hours notice being received then a fee of £200.00 plus VAT, per day allocated for the repairs, will be charged.

Booking A Van / Event To Come To You: If you have booked the van to your event or business as an employee perk or for an event for a session (1 session is 3 repairs for a morning or afternoon) and you do not get the minimum number of repairs which is 3 per session then we would charge you £24.99 plus vat for each missing repair. So if you have no chargeable repairs done you would pay 3 x £24.99 per vat. If you have 1 done then you would would pay 2 x £24.99 per vat. If you book a full day which is 2 sessions then 6 chargeable repairs are needed. You can cancel a van coming to you for an event or session but you need to give us 5 days notice. We also require 48 hours (2 working days) notice of all repairs that you want doing on the day to ensure we bring the correct parts.

If you wish to pay for the repairs on behalf of employees we would need to know this within 48 hours, via email. The email must come from an employee who is authorised to agree those charges on behalf of the company, or the person sending the email will become liable for all costs if the business refuses to pay for them.

We will ask the person dropping off the device to sign to say they accept the terms and conditions on this website, regardless of who is paying for the repair and then they will then be agreeing to our terms and conditions for the repair, not the business. The business is still agreeing to the terms and conditions relevant to them.

3.5. If booking a repair, Repair not Replace may photograph or video your device in the Repair Centre or Van before commencing any repair; you agree this to be the condition of your device. You also agree to allow Repair Not Replace to test your device at its discretion and that this also constitutes a part of the agreed condition of your device prior to repair by Repair not Replace. You agree that Repair not Replace is not responsible for any damage caused by items sent in the post/courier. The condition when we photograph your device prior to repair or when we start work will be the accepted condition.

4.1. Up to two hours before your appointment if you wish to make a change to the product you have ordered please contact us.We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change before proceeding.

4.2. We may change the product:

To reflect changes in relevant laws and regulatory requirements; and
To implement minor technical adjustments and improvements, for example to address a security threat. We will let you know if these changes will affect your use of the product.

5.1. The price of the product (which may include VAT) indicated on the order pages when you place your order is an indicative non-binding price based upon information provided by you, including, for example, the fault on the device. Accordingly, any such indicative price is subject to detailed verification by us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to us is:

Incorrect, or if we identify additional defects; or
If you have booked the wrong repair type, or
We have made a mistake in communicating the pricing to you,

We will notify you so you may decide whether or not to proceed. If you choose not to proceed, we shall not supply the ordered goods/services, and shall have no liability to you other than to refund any sum previously paid by you less a call out charge (£24.99 for mobile phones, tablets or £49.99 for computers.) We rely on information provided by you when you book online.

5.1.1. Once a Training Course has started no refund will be made for any days you do not attend the Course. To cancel you need to give us 7 days notice.

5.2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

5.3. We accept payment by the payment methods displayed on the website, these are credit and debit card and PayPal (PayPal can be withdrawn at any time.) Some services and repairs require an upfront payment. Some business customers, approved by us, will be allowed to pay on account, with an invoice supplied monthly. No cash is taken.

5.4. Business accounts. For new “pay on invoice” accounts a credit check may be applied for before credit is agreed. Any credit terms can be withdrawn by the notice detailed in the agreement.

5.5. Business account rates. Pricing is as advertised on the website unless a discount has been agreed. Any discount is subject to volume in any given month.

5.6. Should you refuse to pay for your repair, you agree that Repair not Replace or its’ franchisee does not need to return your device. They will hold it for 30 days; if payment has still not been made it will be sold to cover the costs and you will still be liable for any money not covered by the sale plus legal costs and an administration charge of £99 plus vat to cover our staff time in chasing you, selling the device, postage, and time taken to organise legal matters.

If you have already had your device back, you agree to cover all our legal costs and the cost of the repair and an administration charge of £99 plus vat to cover staff time in dealing with the matter. This will also apply to business customers who are 1 month overdue on invoices.

6.1. Our technicians. Our repair services are supplied by our repair technicians/franchisees and their technicians, each of whom has undergone training and testing by us to ensure our services will be supplied to a high standard.

6.2. If our supply of the products is delayed by an event outside our control (such as unavailability of required parts) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.3. If you (or your device) are not present at the agreed repair location address at the arranged time on the repair date, we will attempt to contact you and our technician will wait at the repair location for a maximum of 15 minutes after the repair time. If we cannot contact you or you are unable to attend in sufficient time to allow us to complete the ordered repair in the arranged timeslot, or if we are otherwise unable to supply the products as arranged: A fee of £24.99 will apply. We can be up to 45 minutes before your repair time and 45 minutes after the repair time due to traffic and other repairs.

6.4. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website and/or we will contact you to ask for this information this includes a valid email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract and apply a £24.99 cancellation fee or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.4.1 Business Customers: If 3 or more repairs are booked and then the work cannot be done or is cancelled due to incorrect or inadequate information being received (for example, no passcodes being provided if Apple iCloud locks are still on the devices) then a fee of £200.00 plus VAT, per day allocated for the repairs, will be charged.

6.5. We may have to delay the supply of a product due to:

Dealing with technical problems or making minor technical changes; or
Updating the product to reflect changes in relevant laws and regulatory requirements; or
Making changes to the product as requested by you or notified by us to you; or
Illness or absence of a Repair Technician or Franchisee; or
Weather

6.6. Our provision of the products is subject to conditions. By placing an order, you:

Authorise and consent to us performing the necessary services on your device;
Acknowledge that whilst our technicians are trained specialists, we are not an authorised service provider for any manufacturer of any brand of device.
Acknowledge that we may have to reset the manufacturer’s factory/default settings for your device, and that this process might delete any data, personal information or settings held on your product;
Acknowledge that superficial damage may be caused when we undertake certain repairs, and we are not liable for this.(We will test the device pre-repair; if any damage is done to the home button (or equivalents) we cannot replace them on certain models. In repairs, we run across occasions where there is damage to the home button, we cannot always tell if the home button functions pre-repair or if removing a screen to replace it will cause a tear in the home button flex, we are not responsible for this.) Also existing motherboard / logic board damage can present itself after movement removing screens / parts, we are not liable for this.
Acknowledge that you are solely responsible for removal of any SIM card, memory card, case, screen protector or other accessory from your device prior to repair.
Acknowledge that you must back up your device prior to our provision of services;
Agree that where our services relate (in any way) to liquid damage on your device: (a) There is no guarantee that we will be able to repair your device, but the full price shall still be payable and you shall not be entitled to any refund; and (b) Our Warranty (as described below) does not apply;
Agree that it is your responsibility to provide accurate information regarding your device (including model and condition and colour) and to detail any modifications or repairs that have previously been attempted or completed. We will perform a test of your device to evaluate its condition. If the device is in noticeably different condition than as described, you agree that additional charges may apply;
Agree that we only provide a limited warranty to any battery replacement as per clauses below;
Agree that ownership of any damaged or defective parts removed from your device in the course of provision of the repair services passes to us. Should you wish to keep your old screen you understand an additional fee of £24.99 will apply; the cost of this is already worked into your price, and only applies should you want the screen back. All old batteries will be given back to the customer to safely and legally dispose of.
We will rely on the information you give us in the booking form, including model and colour and repair. We will order or supply parts based on this information and it is up to you to ensure this information is correct. We take no responsibility for wrong colours fitted or wrong parts, resulting from the incorrect information you give us.

7.1. If we are unable to fix your device a charge of £24.99 applies for mobile phones and tablets, this is also payable for warranty visits where the issue is not a warranty issue and £49.99 for laptops and computers. Water damage and diagnostic services are excluded.

7.2. This policy does not apply to the following where a full charge applies:

Where the services include repairs for liquid damage, software services, diagnostics service or where a call out has been requested for warranty issues. These services are charged for and no refund applies.
To any element of our products that have been successfully delivered or completed. For example, if your device requires a screen replacement (completed successfully) and fixing the power button (not completed), this policy would apply to the costs of repairing the power button, but you would still be required to pay for the screen repair (but there would, in this example, be no additional call out charge); or
The repair you booked was for the wrong model or repair type and no chargeable repair was then done, a fee of £24.99 for mobile phones and tablets, £49.99 for computers is retained from any refund or charged.

8.1. What our limited warranty covers. Except as stated otherwise in this section 8, we warrant that on repair and, for a period of 12 months from the date of repair (the warranty period), products supplied by us shall (some items have a 3 month warranty):

Conform in all material respects with their description; and
Be free from material defects in design, material and workmanship; and
Be of satisfactory quality (within the meaning of the Consumer Rights Act 2015.)

8.1.1. Exceptions to warranty period –

Screen Protectors, cables are warranted on repair for 90 days only from the date of repair.
The rear covers of phones, they are covered for 28 days against us not sticking them back correctly.
Repairs that require soldering are warranted on repair for 60 days only from the date of repair.
Cosmetic damage caused in getting off backs, in relation to us doing the repair. We will be as careful as we can but we are not responsible for any scratches, chips to paint work / bodies caused in undertaking the repair and this is excluded from our warranty.
If you remove the tapes before 8 hours on any item we have taped up. A call out fee of £24.99 for mobile phones, £34.99 for tablets or £49.99 for computers will then apply for any issues.
Some repairs are listed on our website with warranties of 3 months and 12 months as two different repairs. Where a repair with a 3 month warranty is booked this period supersedes that listed in clause 8.1. above.
Some repairs are listed on our website with warranties of 1 month and 12 months as two different repairs. Where a repair with a 1 month warranty is booked this period supersedes that listed in clause 8.1. above.
Free items are not covered by a warranty as they are a free gift.
Face ID & Touch ID. We cannot test these before or see what damage is done to this area before the repair. They can be working before a repair and the movement of taking off a screen, to a already damaged cable can stop this from working. If this happens we are not responsible.
We are not responsible for logic board damage, that presents itself when a screen is removed. If there is already damage to the logic board and a screen is removed the movement can then present a logic board issue. We cannot test beforehand. We will always be as care as we can but we cannot see underlying logic board damage, and if a logic board issue occurs because you have asked us to undertake a repair we are also not responsible, there is always some risk to every repair and you understand this.
Home buttons on iPhones and iPads when we are replacing the screen, as this is your original home button, we will give a 30 day warranty against it not being stuck in correctly or the glue not holding.
iPhones / iPads screens coming apart, this is caused by a force and will be covered for 28 days only.
Water damage
Any other parts causing damage to our part.
Anyone else opening up the device, as we do not know what they have done.
Cracks, chips, broken screens. Broken lcds.
Batteries damaged by power management faults or using a non genuine charger.
We do not offer to re programme True Tone and True Tone will not work on screens we fit to iPhones and iPads.

8.2. Please note that the warranty period runs from the date of the original repair. If subsequent work is carried out under our warranty, this does not extend the warranty. For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 12 months from the date of the original repair if the warranty is a 12 month warranty.

8.2.1. We offer a return to base or a van visiting you for our warranty. Return to base is free. For any warranty issues please email info@repairnotreplace.co.uk or book at repairnotreplace.co.uk/warranty. Should the issue be diagnosed by us as not an issue covered under our warranty you agree to pay a call out charge of £24.99 unless a chargeable repair is done (in which case it will be deducted from the final cost. If you fail to do this the warranty and our obligations and relationship cease immediately and you agree we can keep your device. We will hold it for 30 days, if no payment is made you agree we can sell it to recover our costs. We would charge a fee of £99 plus vat admin fee on top of the call out to cover our time in handling this matter if we need to recover a payment from you. Failure to pay these charges will mean we can charge you the additional costs in clause 5.6 and also keep your phone or tablet if we have not returned it to you to help pay for these outstanding charges unless they are settled within 30 days. We can also arrange for us to inspect the device free of charge at our site and we will arrange to collect it or send out a courier.

8.2.2. If you book a chargeable repair, to get a van to come out to you for a warranty issue, you agree to pay the call out fee of £24.99 for mobile phones and tablets if it is not a warranty issue or £49.99 for computers. A warranty visit appointment should be booked.

8.2.3. With reference to clause 5.6. while our warranty starts from the date of the repair should you refuse to pay for your repair our warranty is invalid until such time as the repair is paid for.

8.2.4 All parts are after market. Genuine parts will have Genuine in the title of the repair.

8.3.3 No Fix No Fee – This applies, if offered to the first and intial booking you make and at the discretion of our technician, if they decide not to attempt the repair or the repair fails on the first visit and we see this when we are there then no fix no fee will apply. As soon as we have left the location it no longer applies. We will not make a charge if your device is not repairable if no fix no fee was offered. Once paid for and you have taken back your device the warranty will apply (unless no warranty is being offered). If you change your mind and we are at your location a call out fee of £24.99 will apply. If the device needs a different repair to what was booked and you decide not to go ahead now or within 30 days a call out fee of £24.99 will apply.

8.3. What our warranty does not cover –

Liquid damage repairs. Our warranty does not apply to liquid damage repairs.
Limited warranty for battery issues. Our warranty is limited in relation to replacement batteries. Due to the unpredictable and varied nature of the causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, we retain the right to determine that the issue is as a result of damage to the U2 ic Chip and our warranty will not apply. If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed at our premises. Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement.
Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for products supplied.
Our warranty is limited, we can come out to you or it is a return to base (our Repair Centre) . For postal/return to base devices, we will cover the postage for all genuine warranty issues that comply with the terms of our warranty. Should your device not be a genuine warranty issue we will not cover the postage to us and we will ask you to pay a postage charge (whatever that is) and diagnostic fee of £24.99. Should you refuse to pay this fee, we will hold your device for 30 days from the date we have contacted you, after that you agree the ownership passes to Repair not Replace and we may sell or dispose of the item, no monies will be liable to you. If we have already been out to you for the same issue and found it not a warranty issue we can insist that a 24 hour test is undertaken at our repair centre, again if no warranty issue is found a fee of £24.99 is charged for mobile phones, £34.99 for tablets, £49.99 for computers, plus the postage costs.
Anyone else, the warranty is for you only. The device must have the same IMEI as the original repair and you must still live within our coverage area, if you move house/premises and no longer be in a coverage area you must post your device to us.
Excluded from our warranty – mishandling that causes subsequent damage; including scratches, cracks or any other customer damage no matter how caused.
Excluded from our warranty – noises or rattles if no failure is occurring or occurring in a place unrelated to the repair.
Excluded from our warranty – water or other liquid damage;
Excluded from our warranty – damage or faults resulting from attempted repairs by you or any third party or anyone else opening up your device;
Excluded from our warranty- software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software that may have been transmitted during servicing or escaped detection;
Excluded from our warranty – any jail-broken or “rooted” device;
Excluded from our warranty – Any fault or damage unrelated to the products supplied by us under warranty. If our part tests correctly then this is not a warranty issue if your phone or device is not working correctly due to an issue unrelated to our part.
Excluded from our warranty – A known manufacturing or performance issue which is separate from the services ordered.
Excluded from our warranty –Any performance issue with your device’s battery where we believe it is caused by a fault of the chip or not using original chargers.
Excluded from our warranty- Will not apply if the parts are not marked with our UV marking or the water indicator sticker has changed colour or other security markings we may use.
Excluded from our warranty – If someone else opens up your device.
Excluded from our warranty – If another fault unrelated to the item we supplied would or could cause our supplied item to fail or if repairing our fault would cause other faults or damage. Chip issues are excluded from our warranty.
Excluded from our warranty – No screen protectors or any accessories added to parts we have supplied that we have to change under the warranty. Screen protectors and accessories you buy from us have a 90 day warranty and must be sent back to us in the post. With cables the cable must be completely not working not just damaged. Please note customer damage like cracks on screen protectors are excluded from the warranty and if a part was missing from the cable like either end, would be classed as customer damage and excluded.
Excluded from our warranty – Face ID & Touch ID and logic board issues. We cannot test these before or see what damage is done to this area before the repair. They can be working before a repair and the movement of taking off a screen, to a already damaged cable can stop this from working. If this happens we are not responsible. We cannot warrant any Face or Touch ID or any issue on the logic board that we find when we open up the device.
Excluded from our warranty – Home buttons on iphones and ipads when we are replacing the screen, as this is your original home button, we will give a 14 day warranty against it not being stuck in correctly or the glue not holding.
Excluded from our warranty – Back covers that are cracked as part of the repair or not stuck on correctly. We will offer a 30 day warranty on us not sticking back covers on Samsung, Huawei phones down correctly.
Excluded from our warranty – any marks, cosmetic damage, dents that would mean the manufacture of the part will not accept a return, even if there is another fault. Cracks, broken lcds under the glass, anything deemed as customer damage.

8.3.1. Our warranty is limited. If we have already completed 1 repair, the device must be sent in to us for inspection at our base.

8.3.2. Post in repairs or items sent in or back to you via the post or courier. We are not responsible for any items lost in the post or by courier, even if we provided the label. We are also not responsible for any damage caused in the post / delivery or for any delays. You can collect items from us or drop items off to us. If an items is lost the only compensation amount will be what the courier / Royal Mail offer providing the criteria is met. If we are paid any compensation we will pass this onto you.

8.3.3. Items sent to us by post using a label we have provided will be returned via the same method selected. If you want a tracked and insured service you must select Royal Mail Special Delivery. If you dropped off an item to us you must collect the item from us, if you do not do this and ask us to send it back via courier instead of you collecting it, we will select a courier. No insurance / compensation will be provided unless we are offered any, we are not responsible for any damage caused in transit or the loss of the item.

8.4. If upon inspection we determine that your issue is not covered by our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), you may opt for us to either (a) carry out a repair (to the extent that we are able to) at our standard price or (b) pay our £24.99 for mobile phones, or £49.99 for computers call out charge if a van has been sent to you or cover all postage costs if posting the device into us. You agree our technicians can have the final decision on this and all warranty issues.

8.5. If you post your device to us, you understand Repair Not Replace cannot be responsible for devices lost in the post (post also means couriers.) We advise you send items to us only on a fully tracked service. You also understand that Repair not Replace are not responsible for any damage caused in the post; we will photograph your device when it arrives to us and you agree this to be the agreed condition. We will also photograph the device before posting back to you, and again this is the agreed condition. We advise that all devices sent to us are well packaged.

8.6 We can if we decide to refund you in full for your repair and not provide a warranty replacement. You cannot request a refund, a warranty visit must be booked.

8.7 True Tone. None of our iPhone or iPad screens will True Tone work after we have fitted a new screen.

8.8 Our Parts –

iPhone Parts

Our iPhone parts are high quality after market parts, these are not made by Apple. We only buy high quality parts to ensure the quality you are used to you get with your repair. We only buy from professional suppliers.

LCD VS OLED

On some iPhones, the screen you will have will be an OLED screen. On some models we offer these as well as the cheaper LCD variant. We are often asked is it worth paying for the OLED screen? For most people you will not be able to tell the difference between high quality LCD and OLED screens. If you were to put two iPhones together, one with an OLED screen and one with an LCD you will be able to see a slight difference.

On a few models we can now get genuine Apple screens, this will have Genuine in the title. We have to order these in and get some information from you to do this.

iPad Parts / Screens

Our iPad parts are high quality after market parts, these are not made by Apple.

Samsung Screens / Parts

We only fit genuine Samsung screens, it will say genuine in the title. For all other parts including batteries they will be high quality after market parts, that are backed up by our warranty.

Huawei Screens / Parts

We fit genuine Huawei screens and it will say genuine in the title, you can also get aftermarket Huawei screens and parts, including batteries.

9.1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or other measures depending on the circumstance), different clauses apply depending if you are a consumer or business.
If you want to end the contract because of something we have done or have told you we are going to do see clause below;
If you are a consumer and have just changed your mind about the product, see clause below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause below.

9.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (1) to (4) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have delayed supply of the products for technical reasons, or notify you we are going to delay them for technical reasons, in each case for a period of more than one week; or
You have a legal right to end the contract because of something we have done wrong.

9.3. Your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013.) If you are a consumer then for some products bought online you have a legal right to change your mind within 14 days and receive a refund. However, due to the type of products we supply, this right to change your mind will not apply in respect of:

services, once these have been completed, even if the cancellation period is still running; or
Any products which become mixed inseparably with other items after their delivery.
Training Courses once started.

These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

9.4. If you are a consumer and have ordered our device repair services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind with a minimum fee of £24.99 for mobile phones and £49.99 for computers.

9.5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 9.3 above,) you can still end the contract before it is completed, but you may have to pay us compensation. Our contracts are completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately. If you wish to cancel:

we will refund any sums paid by you for products not provided if you tell us within 1 hour on the day before the arranged repair date;
if you do not tell us within 1 hour on the day before the arranged repair date, we will refund any sums paid by you for products not provided but we will deduct from that refund a £24.99 call out charge or charge you a £24.99 fee and any costs for products we cannot re-use (as compensation for the net costs we will incur as a result of your ending the contract.)
Business Customers: If 3 or more repairs are booked and then the work is cancelled with less than 48 hours notice then a fee of £200.00 plus VAT, per day allocated for the repairs, will be charged.
Training Courses: Once started no refund can be made for any days you do not attend the course.

10.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

Cancel the booking online through our booking software up to 1 hour before the appointment time.
By post. Print off the form appearing at the end of these Terms & Conditions and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

10.2. If you are entitled to a refund under these terms we will refund you by the method you used for payment. However, we may make deductions from the price, as described in these terms.

10.3. We may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind and:

you tell us within 1 hour of the appointment time on the arranged repair date, we will refund any sums paid by you for products not provided; or
you do not tell us by 1 hour of the appointment time on the arranged repair date, we will refund any sums paid by you for products not provided but we will deduct from that refund a £24.99 call out charge (as compensation for the net costs we will incur as a result of your ending the contract); or
We have commenced the supply of the services, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract, subject to a minimum charge of £24.99 for mobile phones and £49.99 for laptops / computers.
No refund will be made for days not attended on Training Courses due to the arrangements that have been made for the course.

10.4. Make any refunds due to you as soon as possible but always within 14 days of your telling us you have changed your mind. The time it takes the processor (Viva Wallet, Stripe, Paypal) we cannot be held responsbile for.

11.1. We may end the contract for a product at any time by writing to you if:

you do not make any payment to us when it is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
You are not present at the agreed address at the arranged time to allow us to supply the services.

11.2. If we end the contract in the situations set out in clause above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a £24.99 (£49.99 for computers) charge (as compensation for the net costs we will incur as a result of your breaking the contract.)

11.3. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

12.0. How to tell us about problems: If you have any questions or complaints about the product, please contact us. You can do this via telephone on 01604 385100 or by writing to us at info@repairnotreplace.co.uk or at 2 Malvern Close, Wellingborough, NN8 2RU.

Our warranty is detailed above and all warranty issues must be booked online. We have the right to repair your device and inspect the device. You cannot ask for a refund at this stage unless the law allows you to do so. We may have to send off your device for a specialist repair and you agree to co-operate with this.

13.1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract.

13.2. Nothing in these terms (including the warranty) will affect your legal rights.

14.1. If you are a business, subject to clauses below, if:

You give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out above.
we are given a reasonable opportunity of examining such product; and
you return such product to us;

We shall, at our option, repair or replace the defective product, or refund the price of the defective product in full or make a deduction from the refund pro rata for the amount of time you have had it, if allowed under the law.

14.2. We will not be liable for a product’s failure to comply with the warranty above if:

You make any further use of such product after giving a notice in accordance with clause 14.1. (1);
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good practice;
you alter or repair the product without our written consent; or
The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
You allow someone else to open up the device.

14.3. Except as provided in this clause 14, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out above.

14.4. These terms shall apply to any repaired or replacement products supplied by us.

Our responsibility for loss or damage suffered by you if you are a consumer

15.1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again by yourselves or sending it off to another company; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services. It it is for Repair Not Replace to choose which one we offer. Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data. Nothing in this clause above shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 2007; or (d) fraudulent misrepresentation.

In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.

We are not liable for rounded off screws, if you have a faulty screw and in trying to get that screw out it becomes rounded we are not liable. Some screws are faulty from manufacture and you authorise us to try for as long as we feel neccessary to try and remove a screw so we can carry out your repair.

Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law. We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances and be within the warranty period.

Subject to some exceptions, we are responsible to you for foreseeable loss and damage caused by us. Subject to clause 15.2 below, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to placing your order.

15.2. We are not responsible for certain loss and damage. The exceptions, where we are not liable to you, are:

any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by our negligence; this excludes Face ID and Touch ID that can stop working when a screen is removed at certain times depending on the damage.
loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
Any loss or damage arising from your failure to comply with any of the conditions set out in this document.
When services performed by us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with us but should contact the device manufacturer;
any failure to repair any liquid damaged device;
where it is not possible to repair your device (as we cannot guarantee that your device is capable of being repaired); and
Any waterproof (or water-resistant) device no longer being waterproof (or water-resistant) following completion of our services.

15.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

15.4. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or resale purpose our liability to you will be limited as set out in clauses above. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services. Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data. Nothing in this clause above shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 2007; or (d) fraudulent misrepresentation.

Our responsibility for loss or damage suffered by you if you are a business

16.1. Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by the Consumer Rights Act 2015 or section 2 of the Supply of Goods and Services Act 1982; or
Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16.2. Except where the Consumer Rights Act 2015 allows us to exclude terms.

16.3. Subject to clause 16.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:
for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us;
any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by our negligence; excluding Touch ID and Face ID which can stop working in certain circumstances when a screen is removed if there is damage in certain areas.
Loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device.
data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
any loss of damage arising from your failure to comply with any of the conditions set out in clause 6.6;
When services performed by us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with us but should contact the device manufacturer;
any failure to repair any liquid damaged device;
where it is not possible to repair your device (as we cannot guarantee that your device is capable of being repaired); and
any waterproof (or water-resistant) device no longer being waterproof (or water-resistant) following completion of our services; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total paid by you for products under such contract. We are not responsible or liable for loss of profits, good will, any other associated costs, directly or indirectly.

17.1. How we will use your personal information. We will use the personal information you provide to us:

to supply the products to you;
to process your payment for the products; and
If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

17.2. When you contact us, we may ask for this personal information to be able to check your identity and we may make a note of this contact if it is relevant to your record.

18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation (for example, a franchisee) who will then take over the liability if they repair your device and contract with you.

18.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

18.3. This contract is between you and us (including our franchisees and their staff.) No other person shall have any rights to enforce any of its terms.

18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer? These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in the English courts.

18.7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

18.8. You understand that we can refuse business if we wish and end our relationship with you at any time before we repair or supply goods to you or if we are unable to carry out the repair. We can cancel any appointment. Our staff and franchisees and their staff have the right to work without fear of abuse. We also reserve the right to prosecute.

18.9. We will test you device before any repair, we will undertake only our standard tests, if you want more tests done please ask us, we will do two free of charge then any further will be charged at £9.99 per test. We are not responsible for any item we do not test, nor are we responsible for any part that we are not fixing, i.e. if we replace a screen we are not responsible if the charging port does not work.

18.10. 15/ 10 /20 % off Two Repairs. If offered only applies to two or more iPhone repairs. Battery Replacement, Screen Protector fitting, Diagnostic and Software services and Water Damage repairs are excluded from this offer. Discount applies to both repairs.

18.11. Free Screen Protector. In the specific case of a free screen protector being offered in conjunction with a repair there is no warranty on this item. We will not offer a repair or replacement.

18.12 Van / Body Worn CCTV – Is for spot checking and is not always recording and we do not guarantee that it will be recording at all times, and is for internal use only, and customers cannot request a copy of this CCTV as it does not show people, just the repair, we use this for training and standards from time to time.

REPAIR NOT REPLACE

SAMPLE CANCELLATION FORM FOR CONSUMER CUSTOMERS

(Complete and return this form only if you wish to withdraw from the contract)

To The Director

Repair not Replace

2 Malvern Close

Wellingborough

Northamptonshire

NN8 2RU

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]

Ordered on [*]/received on [*]

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as appropriate

PRIVACY POLICY

1.0 Background:

This Privacy Policy is for Repair not Replace Limited and its franchisees. Repair not Replace uses franchisees to repair your device, these are independent contractors and agree to be covered by this Privacy Policy.

Repair not Replace and its franchisees understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, repairnotreplace.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. We will not pass your details apart from to our franchisees to enable them to carry out repairs or services that you request.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

2.0 Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” – means an account required to access and/or use certain areas and features of Our Site;

“Cookie” – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;

“Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“Personal data” – means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” – means Repair not Replace Limited, a limited company registered in England and our franchisees.

3.0 Information about us

Our Site is owned and operated by Repair not Replace Limited, a limited company registered in England and whose main trading address is Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire NN8 2RU.

Our Data Protection Officer is Mark Jones, and can be contacted by email at mark@repairnotreplace.co.uk, by telephone on 0800 047 2047, or by post at the address above. Each franchisee will also have their own Data Protection Officer. These are listed below

Northants / Milton Keynes / Bedford Area –

Mark Jones, 2 Malvern Close, Wellingborough, NN8 2RU

4.0 What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

5.0 Your Rights:

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact Us using the details above);
The right to be forgotten – i.e. the right to ask Us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained below but if you would like us to delete it sooner, please contact Us using the details below or above);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 3.0 above and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

6.0 What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see below on our use of Cookies and similar technologies and Our Cookie Policy):

name;
date of birth;
Gender;
If you order from us, address, email address, phone number, make and model of your device, colour of your device, fault, imei number of your device, marketing preferences
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences, and interests;
IP address;
web browser type and version;
operating system;
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7.0 How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Specifically, we may use your data for the following purposes:

Providing and managing your Account;
Providing and managing your access to our Site;
Personalising and tailoring your experience on our Site;
Supplying our products AND/OR services to you (please note that we require your personal data in order to enter into a contract with you);
Personalising and tailoring our products AND/OR services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time.)

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND telephone AND text message AND post with information, news and offers on our products AND services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties whose content appears on our Site may use third party Cookies, as detailed below. Please refer below for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Most Data will therefore be retained for the following period – 1 year; information related to our financial records (mainly invoicing details) will be kept in compliance with the Companies Act 2006.

8.0 How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein and USA). You are deemed to accept and agree to this by using our Site and submitting information to us. If we do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR.

Data security is very important to us, and to protect your data. We have taken suitable measures to safeguard and secure data collected through our Site.

Steps We take to secure and protect your data include:

Using a large and recognised hosting provider, booking provider and only allowing a few individuals access to the website and data, all kept behind password protected devices.

9.0 Do We Share Your Data?

Subject to the information in this policy, we will not share any of your data with any third parties for any purposes apart from our franchisees.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein, USA). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR including:

Google, Sum Up, Stripe, PayPal, Facebook, Twitter, Instagram, Royal Mail, Microsoft, Acuity, Jotform. We use password protected devices and access is restricted.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10.0 What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

11.0 How Can You Control Your Data?

In addition to your rights under the GDPR, set out above, when you submit personal data via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.0 Your Right to Withhold Information

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies.

13.0 How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact Us for more details at mark@repairnotreplace.co.uk.

14.0 Our Use of Cookies.

Our site may place and access certain first party Cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site, you may also receive certain third party cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third Party Cookies are used on Our Site for Google, Facebook, Adroll, Twitter, YouTube, WebcreationUK, and Acuity Scheduling for advertising and booking. For more details, please refer to above, above, these Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
Google Analytics	Tracks website visitors	Will not stop you using site
Facebook	Tracks website visitors	Will not stop you using site
Twitter/Instagram	Tracks website visitors	Will not stop you using the site
Adroll	Advertising	Will not stop you using site
Acuity Scheduling	Booking	Yes
Wordstream	Advertising	Will not stop you using the site
Google Adwords	Advertising	Will not stop you using the site

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15.0 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at mark@repairnotreplace.co.uk, by telephone on 0800 047 2047, or by post at Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire, NN8 2RU. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as above).

16.0 Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Buying / Selling Phones & Tablets / cashformytech.com Terms & Privacy Policy

To be read in conjunction with the above terms.

cashformytech.com/.co.uk are trading name of Repair Not Replace Ltd. You should read the terms and conditions on here in conjunction with the terms and conditions to be found on here. We use the same terms for both trading names. From here we will call ourselves Repair Not Replace. Repair Not Replace cannot be held responsible for any phones or devices that are lost in the post. We advise you using a signed for carrier. By sending the phone you agree that the phone is yours to sell, you are happy to transfer the ownership to ourselves. You will not make an insurance claim once you have sold the phone to us or report it lost or stolen. Should you do this, we will report you to the Police and use the small claims court to get the money we paid to you back. Our published times for testing your phone and paying you are average times and not guarantees.

Nothing in these Terms, affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. We shall not be liable for any: (i) loss of profit, loss of opportunity, loss of business, loss of revenue, loss of anticipated savings, loss of data, wasted time, wasted costs; or (ii) any indirect, incidental, special, or consequential loss, arising out of or in any way connected with the use of this Website or with any delay or inability to use this Website or for any information, products, and services obtained through this Website or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, even if we or our suppliers, sub-contractors, affiliates or carrier partners have been advised of the possibility of such losses or damages, provided that this conditions shall not prevent claims for direct financial loss that are not excluded by any of the categories set out above.

All warranties whether express or implied under law, including without limitation any warranty for information, data services, interrupted use, errors, omissions, delays, termination of service, loss of data for any reason, fitness for purpose and infringement of third party property rights are hereby expressly excluded.

All reasonable efforts are made by us to ensure the accuracy of all the information available on the Website, whether or not relating to products, services, tariffs, terms and conditions of the provision or supply of any product or service, prices, rates, discounts, taxes or descriptions of our partners or others, including potential savings and products available to you. All information shall be provided on an ‘as is’ basis. Please note that we make no warranties about the accuracy of such information.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Once you have sold your phone to us, you cannot cancel the sale and ask for it back, or anything left in the phone or ask for any data. We will wipe and may dismantle your phone as soon as it is tested, if we are paying you the full amount or as soon as you agree to our offer if a lower amount is being offered. We will email you for your bank details or Paypal details, these are not kept and destroyed within 72 hours. We will check that your phone is not blacklisted using Mobicode or Checkmend and report any stolen items to the Police, these will be held for the Police to collect. We are a reputable and responsible trader. Your phone may be sold on or used for parts. We will not be responsible for any phones or devices lost or damaged in the post. We will photograph your phone / device as soon as it arrives and this will be the agreed condition. We are not responsible if you give us the wrong bank details or Paypal details, we will pay to the ones provided and no further payments can be made to you if you have made an error. The device will transfer to our ownership. We recommend that the phone is wiped of all data and backed up.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Repair Not Replace / Cashformytech.co.uk/.com if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “User”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of England. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using the website you consent to the use of cookies in accordance with our privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Repair Not Replace Ltd and/or it’s licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may view and/or print pages from the website,

You must not:

Republish material from the website
Sell, rent or sub-license material from the website
Reproduce, duplicate or copy material from the website

Redistribute content from the website (unless content is specifically made for redistribution).

You and your order

Before you send a device to us, you will need to complete an online order form for each device. Your order form must be complete and accurate, and you must update us if any of the information changes. If the order form information is not complete or accurate, you may not receive the full estimated price.

Submitting an order will create an account on our site for you to access and will secure your quoted price for 14 days, after this period if we haven’t received your device your order will be cancelled and you will need to create a new order on our website if you still wish to send us your device.

To submit an order and sell us a device, you must be:

a UK resident or accessing our site from the UK
able to enter into a binding contract
Own the device you are sending and willing to transfer ownership to us
at least 18 years old (or have obtained your parent or guardian’s consent to the relevant sale for the relevant sum).

Following acceptance of your order form we will send you a FREE tracked label / Freepost Address via your confirmation email / on the website. When sending your device, please ensure your device is packed well and your order number and imei number is written on the label.

Your device

Any device you send us must match the make and model from your order form and by sending it to us you confirm that it:

Powers on and off.
Is complete with all parts.
Includes its battery within the casing.
Is not crushed or liquid-damaged.
Is not PIN locked, iCloud locked, Google locked or Activation locked.
Is not “jail-broken” or similar and that the firmware has not been altered.
Is original and meets the manufacturer’s original UK specifications.
Be owned by you not blacklisted as lost/stolen.
Only be locked to a network if you have specified it in your order.

If you send us a device which does not meet the above requirements, is not listed on our website, we will contact you and offer a revised price or we will refuse purchase of your device. If we refuse to buy it, you may ask us to return it (You may be required to pay postage) or we can recycle it for you. If we are unable to contact you regarding your device within 14 days of receiving the device, we will automatically process it or recycle it. You will not receive any payment for devices which are returned or recycled.

It is important to REMOVE ALL ACCOUNTS from the device to make sure it’s not ACTIVATION or ICLOUD locked, or PASS CODE locked before sending them into us.

We accept boxes, chargers and accessories but they do not increase the estimated price and we may not be able to return them if you request for your device to be returned.

Grading your device online.

To receive the full quoted price for your device, you need to make sure you grade it accurately or we may revise the quoted offer.

Any devices that won’t power on (possible dead devices) will take longer than 24 hours to process. Until it arrives for testing we won’t know the condition of the device, therefore we can’t guarantee the online quote for devices that don’t power up.

Working, Good Condition – All parts of your device need to be fully functional, the device housing needs to be in good condition it can have minor scratches but not smashed/bent/dented, the software needs to be fully functional.

Working, Well Used – The housing may have more scratches and dents but must work with no cracks in the screen and no smashed buttons.

Broken – This option is for damaged devices for example damaged casing, LCD touch screen faults, cracked screens, damaged or non-functioning cameras, broken buttons/ keypad damage, deep scratches or dents, charging issues, microphone or earpiece damage, cracked/chipped backs, battery faults etc. We do not accept motherboard faults.

Devices that are liquid damaged or have motherboard faults, for example, software problems/multiple audio issues/turning off and on etc. This damage is not classed as ‘faulty/broken’. Devices in this condition will be classed as ‘dead’ devices as they have permanent irreparable damage. We do still accept ‘dead’ devices however we have a separate price bracket for ‘dead’ devices this is considerably lower than all the offered online prices. if you would like to know what you would get for a ‘dead’ device contact us. If you wish to send us a ‘dead’ device you can still send them to us and grade them ‘faulty’ but please add a note to your order or email us and make us aware as you will be offered a new revised price once we have tested it and assessed the damage.

Site Changes

We aim to update our site regularly to keep up to date with the price changes and any changes to our terms and conditions. We reserve the right to change our website details without the need to inform the users. We may change our site content at any time. If the need arises, we may suspend access to our site. We make every effort to ensure that all the information on our site is always as accurate as possible and in the event of an error we will attempt to correct such error as soon as possible.

Price promise

Our website clearly displays the price of devices as Good Condition, Well Used and Faulty/Broken conditions, so there are no nasty surprises. Our price promise guarantees you receive the full price quoted for your device, providing it meets our Terms & Conditions of Supply. * iCloud locked devices will void this guarantee as will dead devices.

Once we receive your device, if we do find that we need to adjust your offer it will be because the device does not meet our terms and conditions, we will email you with a new price offer for your device. If you are not completely satisfied with the revised offer, you can request to have the device returned to you, a small postage fee may be in place for the return of your device depending on the circumstances.

Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to locked devices, stolen devices or dead devices.

Payments

We will usually send payment within 48 hours (working days only) During busy periods it may take longer for us to process your order. We will email you and update the order tracking page once your device has been added to the processing queue. Please note we do not process devices on weekends or public holidays so this may extend your payment period.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We are not responsible for any of your loss or damage that is not within our premises.

Your statutory rights are not affected by these terms and conditions, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence, our fraud or fraudulent misrepresentation or any other matter which cannot lawfully be limited or excluded. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Access to our site is permitted to the user only if they agree to our terms and conditions, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time.

Ownership

Ownership of the device will pass to us when we dispatch payment to you or (if applicable) when we recycle the device for you.

Payments will be sent by the method chosen in your order form. If you wish to amend your payment method, please contact us before we complete your order. Payment will only be sent following receipt, testing and acceptance of your device (or under the “Reduced Prices” process set out above). We aim to issue payment within 48 hours / 2 working days of acceptance of your device or expiry of the 14 day notice period under the “Reduced Prices” process set out above. However, this timescale for guidance only and we cannot guarantee payment within that time. You should allow 2-12 hours for electronic payments to arrive.

Payment processing depends on third parties (such as postal services and banks) whom we do not control, and on you inputting complete and accurate payment details during the order process. We do not accept liability for any delay or failure in your receipt of payment because of those third parties’ action or inaction or your provision of inaccurate or incomplete details.

Postage and returns

YOU MUST ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

You send your device to us at your own risk. We cannot be responsible for devices we do not receive, or for the condition in which we receive devices. We strongly recommend that you pack your device carefully to minimise the risk of damage. The free post label does not guarantee that the device will be received in the same condition as sent. We recommend that you wrap your device in bubble wrap and place it in a strong rigid box (ideally the original device box) so it cannot move or rotate in transit. All devices must be sent in accordance with Royal Mail guidance.

If you do not use the free post label provided by us, you will be responsible for obtaining a receipt from Royal Mail and retaining this for tracking and insurance purposes. If you use the free post label provided, your phone will only be insured in transit by Royal Mail up to Royal Mail’s limits.

Please note: your device will be tracked online to our local delivery office. It will then appear as “delivered” on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we’ll let you know.

If your device is lost or damaged in the post, we will advise you how you might claim against the Royal Mail, however we cannot guarantee you will be successful.

Returning your device will be free of charge and tracked using Royal Mail if we are responsible for the reason for it being returned. If we are returning the device to you because its locked, a dead device or not listed correctly by yourself then that will be your liability under these circumstances you will be charged a postage fee. Your device will be held with us for up to 14 days until we receive the payment via PayPal. If you refuse to pay your device will be recycles after 14 days, we reserve the right to do so.

The contract

Your completion of the order form is an offer to us to purchase the device. The contract between us and you will be formed, subject to these terms and conditions, when we confirm receipt of your order form. The contract between you and us is conditional upon us receiving the device and it (and you) complying with these terms and conditions. The estimated price may be varied as set out in these terms and conditions. Our contract with you will terminate or expire when we buy, recycle or return your phone in accordance with these terms and conditions.

General

These terms and conditions are governed by English law and claims in relation to our contract with you are subject to the jurisdiction of the courts of England and Wales.

If you need to contact us in relation to our contract with you, please use the methods set out in these terms and conditions. If we need to contact you, we may do so using any of the contact details you provided to us, including in your order form.

If a court finds part of our contract with you unenforceable, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

This contract is between you and us. You may not transfer any of your rights or obligations under your contract with us without our prior written consent. We may transfer our rights and obligations under this contract at any time (although we will let you know and will ensure that this does not affect your rights under your contract with us). No person other than you and us shall have any rights to enforce any of the terms of this contract.

Even if we delay in enforcing our contract with you, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Complaints

If you have any complaints regarding our service, please contact us and we try our best to resolve the complaint.

Hyperlinking to our Content

The following organisations may link to our Web site without prior written approval:
1. Government agencies;
2. Search engines;
3. News organisations;
4. Online directory distributors when they list us in the directory may link to our Web site in the same
  manner as they hyperlink to the Web sites of other listed businesses; and
5. System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls,
  and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organisations:
1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
  Automobile Association, AARP and Consumers Union;
2. dot.com community sites;
3. associations or other groups representing charities, including charity giving sites,
4. online directory distributors;
5. internet portals;
6. accounting, law and consulting firms whose primary clients are businesses; and
7. educational institutions and trade associations.

We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed

to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation. These organisations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website,you must notify us by sending an e-mail to info@repairnotreplace.co.uk.

Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.

No use of Repair Not Replace / cashformytech.com/ .co.uk logo or other artwork will be allowed for linking absent a trademark license

Agreement. Our logos are trademarked.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)

are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or

in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort

(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,

we will not be liable for any loss or damage of any nature.

Your device price and send back for FREE terms

We reserve the right to revise the amount paid for the device, which will take into account the actual condition. The seller will be notified of the revised price and the reason for the revision. This will be received by email and will also appear in their ‘my account’ section of our website. The seller will then have the opportunity to accept or decline the offer. Declined offer items are returned to the seller for free unless the item is i-cloud locked, Liquid damaged or missing components, in this case a £5 fee is in place for tracked return postage.

Credit & Contact Information

If you have any queries regarding any of our terms or our business please contact us. 0800 047 2047.

1.0 Background:

This Privacy Policy is for Repair not Replace (the trading name of cashformytech.com/.co.uk).

Repair not Replace understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, cashformytech.com / cashformytech.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. We will not pass your details apart from where we are required to by law.

2.0 Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” – means an account required to access and/or use certain areas and features of Our Site;

“Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“We/Us/Our” – means cashformytech.com / cashformytech.co.uk / Repair Not Replace Ltd, a limited company registered in England.

3.0 Information about us

Our Site is owned and operated by Repair Not Replace , a limited company registered in England and whose main trading address is Repair not Replace / cashformytech.com / cashformytech.co.uk. Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire NN8 2RU.

Our Data Protection Officer is Mark Jones, and can be contacted by email at , by telephone on 0800 047 2047, or by post at the address above.

4.0 What does this policy cover?

5.0 Your Rights:

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact Us using the details above);
The right to be forgotten – i.e. the right to ask Us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained below but if you would like us to delete it sooner, please contact Us using the details below or above);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

6.0 What Data Do We Collect?

name;
date of birth;
Gender;
If you order from us, address, email address, phone number, make and model of your device, colour of your device, fault, imei number of your device, marketing preferences
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences, and interests;
IP address;
web browser type and version;
operating system;
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7.0 How Do We Use Your Data?

Specifically, we may use your data for the following purposes:

Providing and managing your Account;
Providing and managing your access to our Site;
Personalising and tailoring your experience on our Site;
Supplying our products AND/OR services to you (please note that we require your personal data in order to enter into a contract with you);
Personalising and tailoring our products AND/OR services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that we delete it.

8.0 How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Data security is very important to us, and to protect your data. We have taken suitable measures to safeguard and secure data collected through our Site.

Steps We take to secure and protect your data include:

Using a large and recognised hosting provider, booking provider and only allowing a few individuals access to the website and data, all kept behind password protected devices.

9.0 Do We Share Your Data?

Subject to the information in this policy, we will not share any of your data with any third parties for any purposes apart from our franchisees.

Google, Sum Up, Stripe, PayPal, Facebook, Twitter, Instagram, Royal Mail, Microsoft, Acuity, Wix, Jotform. We use password protected devices and access is restricted.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10.0 What Happens If Our Business Changes Hands?

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

11.0 How Can You Control Your Data?

12.0 Your Right to Withhold Information

You may restrict our use of Cookies.

13.0 How Can You Access Your Data?

14.0 Our Use of Cookies.

By using our site, you may also receive certain third party cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third Party Cookies are used on Our Site for Google, Facebook, Adroll, Twitter, Wix, YouTube, WebcreationUK, and Acuity Scheduling for advertising and booking. For more details, please refer to above, above, these Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary

Google Analytics Tracks website visitors – Will not stop you using site

Facebook Tracks website visitors – Will not stop you using site

Twitter/Instagram Tracks website visitors – Will not stop you using the site

Adroll Advertising- Will not stop you using site

Acuity Scheduling Booking – Yes

Wordstream Advertising Will not stop you using the site

Google Adwords Advertising Will not stop you using the site

15.0 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at , by telephone on 0800 047 2047, or by post at Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire, NN8 2RU. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as above).

16.0 Changes to Our Privacy Policy